TERMS OF USE.

1. LEGAL AGREEMENT

1.1 These terms and conditions of use (“Terms of Use’’) govern the use and access of Platform and/or availing of the Services (as defined below) through the Platform; or through any of the Authorised Channels and constitutes a legal agreement between the Company, and you/yourself/yourselves (“User(s)”). A User shall mean and include any person who access the Platform, uses Services offered through the Platform or through any of the Authorised Channels and/or is desirous of and makes booking on the Platform for availing the Transportation Services (as defined below) offered by Third Party Operators(as defined below) through the Platform.

1.2 Your use and access to the Platform/Services, availing the Transportation Services provided by Third Party Operators through the Platform or through any of the Authorised Channels, is subject to the guidelines, rules, privacy policy, terms, conditions and/or other applicable policies and procedures (“Company Policy(ies)”) applicable to such Service, which shall be posted on the Platform from time to time. Unless otherwise provided for in any specific Company Policy, the Company Policies shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of hereof and Terms of Use together with the Company Policies constitute the entire legal binding agreement between the User and the Company. Therefore, by impliedly or expressly agreeing to be bound by the Terms of Use, you also agree to be bound by the Company Policies, as may be updated, amended or revised from time to time.

1.3 If you do not agree with the Terms of Use, please do not access and use the Platform or our Service (defined later) through any means. If you continue to use and/or access the Platform and availing the Services/Transportation Services provided by Third Party Operators through the Platform or through any of the Authorised Channels, you are agreeing to comply with and be bound by the Terms of Use.

1.4 EASYBUS reserves the right, to modify or replace, in part or full, any of these Terms of Use, or change, suspend, block, discontinue or restrict your use to all or any feature of the Service or Platform at any time.

1.5 EASYBUS shall not be required to notify the User of any changes made to these Terms of Use. The revised Terms of Use shall be made available on the Platform. The User is requested to visit the Website and/or Application to view the most current Terms of Use. The User can determine when EASYBUS last modified the Terms of Use by referring to the “Last Updated” legend above. It shall be the User’s responsibility to check these Terms of Use periodically for changes. EASYBUS may require the User to provide User’s consent to the updated Terms of Use in a specified manner prior to any further use and access of the Platform and/or availing the Services/Transportation Services offered by Third Party Operators through the Platform or any Authorised Channels. If no such separate consent is sought, the User’s continued use of the Platform and availing of the Services/Transportation Services, following the changes to the Terms of Use, will constitute the User’s acceptance of those changes. User’s use and access of the Platform and/or availing the Services/Transportation Services is subject to the most current version of the Terms of Use made available on the Platform at the time of such use.

2. Data Collection & Use

2.1When you become a User, you provide us with access to certain information and other data that may or may not be publicly visible, as well as during your usage and access of the Platform/Services and use of the Transportation Services through the Platform. We shall protect the privacy of such information in accordance with our Privacy Policy, which may be found at easybus.co. We will only collect, use, disclose, or process personal data in line with our Privacy Policy, which you acknowledge by continuing to use and access the Platform/Services and/or using the Platform to obtain Transportation Services. We will only share your information with third parties in accordance with our Privacy Policy.

2.2By using our platform and services, The user acknowledges, accepts, and agrees that the Company uses standard security configurations for securing data and information on the Platform, which is a reasonable and sufficient security practice and procedure as per the industry standard and for the purposes of Information Technology Accreditation, in addition to and not in contravention of the terms, measures, and procedures regarding storing and securing data and information on the Platform as stipulated in the Privacy Policy. The User agrees to relinquish their right to submit a complaint about compensation under all applicable laws in the event of any leakage, destruction, or unauthorized access to information held on the Company's Platform.

3. DEFINITIONS

All the defined and capitalized terms used in the Terms of Use will have the meaning as assigned to them herein below or as assigned to them in the relevant clauses of these Terms of Use:

3.1 “Additional Charges” shall mean such charges as may be charged towards consumption of any additional services like excess freight, insurance, food items, water, beverages, etc. while undertaking a trip, in addition to the cost and charges for availing the Transportation Services.

3.2 “Account” shall mean the account created by the User on the Platform for using and accessing the Platform/Services and for availing of the Transportation Services offered and provided by Third Party Operators through the Platform.

3.3 “Applicable Law(s)” means any applicable law, rule, regulation, ordinance, order, treaty, judgment, notification, decree, bye-law, governmental approval, directive, guideline, requirement or other governmental restriction, or any similar form of a decision of, or determination by, or any interpretation, policy or administration, having the force of law and shall include any of the foregoing, injunction, permit or decision of any central, state or local, municipal government, authority, agency, the court having jurisdiction over the matter in question.

3.4 “Authorised Channels” shall mean the authorized resellers/partner/agent, third party platform engaged by EASYBUS to provide Services, through which the Transportation Services of the Operator are offered by EASYBUS to the Users/passengers in accordance with these Terms of Use.

3.5 “Brand” shall mean the brand name of the Company i.e. the name and style of “EASYBUS” and the operating under the logo of EasyBus and shall include any other brand name, under which the Company carries out its business activities.

3.6 “Booking(s)” shall mean and include any/all orders or requests placed by the User for availing the Transportation Services offered by the Third-PartyOperator(s) through the Platform or through the Authorised Channels.

3.7 “Booking Price” shall mean the aggregate amount reflected on the Platform in respect of a Ticket, including, inter alia, the fare payable by the User for availing and provision of the Transportation Services in a Bus, any fee or levy, tolls, and applicable taxes presently payable or hereinafter imposed by the law or required to be paid for availing of the Transportation Services through the Platform or through the Authorised Channels, technology fee, platform usage charges, Additional Charges (if any).

3.8 “Bus” or “Buses” shall mean the vehicles or buses belonging to the Third Party Operators meeting the pre-agreed specifications, which are made available for use to the Users who have made Bookings through the Platform or through the Authorised Channels;

3.9 “Third Party Operators” shall mean individuals/companies/sole proprietorship/firm, holding a contract carriage permit or such other permit or license as required and issued under the provisions of the Motor Vehicles Act,1988 or under any other Applicable Laws or any other person authorized by such permit holder, who are independent third-party service providers operating and managing the fleet of Buses together with the necessary staff including without limitation the drivers, conductors, maintenance staff, mechanics who shall assist in the operation of Buses for the purposes of provision of Transportation Service to the Users through the Platform or through the Authorised Channels;

3.10 “Cancellation Fee” shall mean such fee as charged in respect of canceled Trips as notified to the User at the time of making a Booking on the Platform or through the Authorised Channels, the same to be levied in terms of Clause 11 and in accordance with the cancellation and refund policy provided on the Platform and the Tickets.

3.11 “City of Operation” shall mean a city in which the Users avails and Third Party Operators render the Transportation Services respectively.

3.12 “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of the Company and the Third Party Operator, including insolvency, business exigencies, operational technical issues, labor unrest, war, commotion, armed conflict, invasion, hostilities, riot, rebellion, revolution, civil war, riot, insurrection, acts of God, epidemics, natural calamities/disasters, strikes, lock out, change of Applicable Law, which materially restricts provisions of Services or Transportation Services offered on the Platform, etc.

3.13 “Registration Data” shall mean and include the present, valid, true, and accurate name, email ID, phone number, and such other information as may be required by EASYBUS from the User from time to time for registration on the Platform.

3.14 “Ticket” shall mean a voucher confirming the Booking made by a User for availing Transportation Services of the Third Party Operators through the Platform or through the Authorised Channels, specifying details like travel route, price, travel destination, and other details of the Booking, as circulated by EASYBUS upon confirmation of every Booking and as appearing in the Account of every User for easy reference.

3.15 “Trip” shall mean the travel in the Bus by the User, facilitated through Booking made on the Platform by purchasing a ticket for a particular Trip.

3.16 “Service(s)” shall mean the provision of technology services available on/through the Platform or the Authorised Channels that enables the Users, who are desirous of obtaining, availing, arranging, scheduling Transportation Services offered by Third Party Operators by making Bookings and purchasing Tickets in respect of the Trips to be undertaken by the Buses of the Third Party Operators on pre-agreed routes. For the avoidance of any doubt, it is clarified that EASYBUS is a mere intermediary which facilitates and enables the Users to avail and the Third Party Operators to provide the Transportation Service on the Bus facilitated by the Platform.

3.17 “Terms of Use” shall mean these terms and conditions for the User.

3.18 “Third-Party Advertiser(s)” online or offline advertisements of various sponsors advertising and marketing their own goods and services through EASYBUS or on the Platform.

3.19 “Transportation Service(es)” shall mean the services for carriage/transportation of the Users from one point to another in the Buses on pre-determined/agreed routes offered and provided by Third Party Operator facilitated by EASYBUS through the Platform or through the Authorised Channels.

4.) REGISTRATION AND ACCOUNT

4.1 The User hereby understands and acknowledges that he/she has attained at least 18 (eighteen) years of age and is competent to contract under the Applicable Law(s) and thereby can register on the Platform after complying with the requirements of this Clause 4 and by entering their Registration Data.

4.2 The User shall ensure that the Registration Data provided by him/her in the Account is accurate, complete, current, valid, and true and is updated from time to time. The Company shall bear no liability for false, incomplete, old, or incorrect Registration Data provided by the User. Further, if we suspect that the information and the Registration Data provided by you at any time is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, the Company shall have the right to indefinitely suspend or terminate or block your access to your Account and the Platform. Misuse and misrepresentation of identity or contact details will lead to automated indefinite denial of the use of the Account and the Platform without prior notice to such User(s).

4.3 The User is solely responsible for maintaining the confidentiality of his/her Registration Data and will be liable for all activities and transactions that occur through the User’s Account, whether initiated by the User or any third party. It has been agreed that the User shall not not authorize any third parties to use his/her Account, and may not allow any persons under the age of 18 to receive Transportation Services from Third Party Operators unless they are accompanied by the User himself/herself. You will only use the Services or download the Application for your sole and personal legal use and will not resell it to a third party nor try to hack or reverse engineer the Application or facilitate any person to do the same while availing the Services or otherwise.

4.4 The Company has irrevocable and unilateral right to refuse to provide Services and/or block you and/or to impose any fines or penalties or take any other recourse, legal or otherwise, as may be available to the Company under any Applicable Laws or under contract at the sole expense of the User, in case it appears to the Company, or is discovered by, alleged or comes to the knowledge of the Company that the User is guilty of any fraud, misrepresentation, illegal actions, cheating, creating a nuisance, misuse of Application or any other misconduct.

4.5 The Company shall not be liable for any third-party claim with respect to any loss that the User may have incurred as a result of someone else using the User’s password or Account, either with or without the User’s knowledge or any third party has incurred upon the usage of Services provided on the Platform through the User’s account, whether with or without User’s knowledge. In addition, you agree to accept responsibility for the use and access of the Platform/Services and/or availing the Transportation Services through your Account or activities that occur under your Account or password including any content stored, posted, or otherwise transmitted through your Account even when certain content is posted/activities are undertaken/Services availed by others who have access to your Account with or without your consent/authorization.

4.6 The Company reserves the right to suspend or terminate the User’s Account with immediate effect and for an indefinite period, if the Company has a reason to believe that the Registration Data or any other data provided by the User is incorrect or false, or that the security of the User’s Account has been compromised in any way, or there is a breach of terms and conditions of these Terms of Use or upon any unauthorized use of User’s Account by any third party or for any other reason the User may find just or equitable.

4.7 It is the User’s responsibility to check and ensure that the User downloads the correct application for his/her device. The Company shall not be liable if the User does not have a compatible mobile device or if the User downloads the wrong version of the Application for his/her mobile device.

4.8 The Company allows the User to open only one Account in association with the Registration Data provided by the Users. In case of any unauthorized use of the User’s Account please immediately inform the Company at support@easybus.co.

4.9 In case, the User is unable to access his/her Account, the User needs to inform the Company at support@easybus.co and make a written request for blocking the User Account. If You know or suspect that someone unauthorized knows your password for your Account or any other security breach, then You should notify Us by contacting Us immediately and in no event later than 24 hours through the contact details provided in the “Contact Us” section of the Platform. If Company has a reason to believe that there is likely to be a breach of security or misuse of the Platform, We may require You to change your password for your Account or We may suspend your account without any liability to the Company and without any prior notice to You. Without prejudice to the above, the Company reserves the right to recover from You any and all damages, losses, or costs that are levied on or suffered by the Company, Company’s vendor (s), or other Users or passengers due to misuse of your Account or your password for your Account whether due to reasons attributable to You or not. We shall not be held liable in any manner whatsoever to anyone for any misuse of your Account by any person without your consent or authority.

4.10 The Company will not be liable for any unauthorized transactions made through the User’s Account prior to the expiry of 72 (seventy-two) hours after the User has made a request in writing for blocking the User Account, and shall not have any liability in case of a Force Majeure Event.

4.11 EASYBUS reserves the right to modify, terminate or suspend the Services to the User and/or any of the Transportation Services offered on the Platform at any time without prior notice due to any changes in internal policy or due to the Applicable Laws or any breach of these Terms of Use by the User or for any reason whatsoever. The User may terminate his/her Account by submitting a request to EASYBUS at support@easybus.co. However, in either case, all previous service requests shall stand voided, and no refund or Service-related deliverable shall be provided. EASYBUS will make every effort to respond to the User’s request for termination at the earliest. However, the User will remain responsible for all the transactions that occurred prior to the termination of the User's Account.

5. PAYMENT

5.1 The User shall be required to pay the Booking Price at the time of placing a Booking request for of purchase of a Ticket through the Platform or thorough the Authorised Channels in respect of using the Platform and/or for availing the Services/Transportation Services and any additional services like excess freight, insurance, food, beverages, etc. towards which Additional Charges may be payable (as applicable).

5.2 User hereby agrees that the Booking Price collected at the time of the booking will include all fees attributable to the provision of the Transportation Services by the Operator, any toll, government taxes and levies in respect of the Transportation Services, technology fee, platform usage charges, and Additional Charges in respect of the additional services opted for like excess freight, food, beverages, etc. The User acknowledges that the Company reserves the right to change the fare for any Transportation Services and Additional Charges at any time at its sole discretion, without any prior notification.

5.3 Further, the User shall be required to pay the Cancellation Fee in case of a cancellation of the Trip towards a Booking, in accordance with the terms of Clause 6 (Cancellation Policy).

5.4 In addition, EASYBUS or Third Party Operator reserve the right to charge the User for the freight in excess of the limits permissible for a User to carry while availing the Transportation Services, as intimated by the Company from time to time, costs and compensation required to clean or repair the Bus(es) for damage caused due to reasons attributable to the User. In the event that a Third Party Operator reports the need for repair or cleaning on account of a specific reason attributable to any User, and such repair or, cleaning request is verified by EASYBUS in EASYBUS's reasonable discretion, EASYBUS reserves the right to charge the User a fine for recovering the cost of such repair or cleaning to be paid by the User. All payments required to be made under Clause 5.4 shall be made by using the payment method provided herein.

5.5 This payment structure is intended to fully compensate the Third Party Operator for the Transportation Services provided. EASYBUS does not designate any portion of your payment as a tip or gratuity to the Third Party Operators. Any representation by EASYBUS (on the Platform or in EASYBUS's marketing materials) to the effect that tipping is “voluntary,” “not required,” and/or “included” in the payments you make for Transportation Services provided, is not intended to suggest that EASYBUS provides any additional amounts, beyond those described above, to the Third Party Operator. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Operators who provide you with Transportation Services through the Platform, you are under no obligation to do so. Gratuities are voluntary.

5.6 Unless as expressly provided for by the Company and for the payments towards components of Additional Charges, no cash payment shall be permitted in respect of the fare towards transportation Services or any other element of Booking Price. Neither the Third Party Operators nor any personnel/staff of Third Party Operator and/or the Company nor the User(s) are permitted to make or accept payments in cash under any circumstances except as otherwise provided by the Company.

5.7 Credit Card/ Debit Card/ Net Banking Payment/Payment Gateway: The User shall have the option to make payment online through third-party payment processors, wallets, online fund transfer facilities through banks or credit cards, or mobile & internet-based payment/commerce platforms or authorized payment gateway networks as recognized and authorized by the Reserve Bank of India (“Payment Facilitator”), for the Booking Price towards the Trip chosen by the User at the time of placing a booking on the Platform in respect of availing the Transportation Services.

5.8 The User hereby agrees and undertakes to share relevant payment details including their credit/debit card details (“Card Details”) with the Payment Facilitator for the successful completion of payment towards the Booking Price on the Platform and authorize the Payment Facilitator to complete such transaction(s). In this respect, it is clarified that all Payment Facilitators whose services are utilized for the purposes of the Platform. The User’s authorization permits the Payment Facilitator to debit or credit the bank account associated with the User’s payment details. The User’s authorization further permits the Payment Facilitator to use the User’s Card Details for the processing of transactions initiated by the User on the Platform. The User shall have the option to save the Card Details or bank details for ease of payment for booing the next trip on the Platform, as long as the User maintains an Account with EASYBUS'B Platform. In the event, that the User deletes his/her Card Details with the Payment Facilitator or if the User deletes the Account, the Payment Facilitator will not process any further transactions initiated by the User at the Platform. The User’s authorization under this clause is subject to any other terms and conditions of the Payment Facilitator.

5.9 All payments made by the User against the Booking through the Payment Facilitator shall have Indian Rupees as the underlying currency. The Platform will not facilitate transactions with respect to any other underlying currency with respect to the transactions done on the Platform. Use of the Payment Facilitator shall not render EASYBUS liable or responsible for the non-payment, damage, breach of representations and warranties, non-provision of the Services/Transportation Services, or fraud as regards the Services or Transportation Services offered on or through the Platform respectively.

5.10 While using or availing of the facility of the Payment Facilitator, EASYBUS will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the User due to: (i) lack of authorization for any transaction/s, or (ii) unauthorized/ illegal use of the Credits, or (iii) exceeding the pre-set limit mutually agreed by and between the User and bank(s), or (iv) any payment issues arising out of the transaction, or (v) decline of transaction for any other reason/s.

5.11 You understand, accept, and agree that the facility provided by the Payment Facilitator on the Platform is neither a banking nor financial service but is merely a facility providing an electronic, automated online electronic payment and remittance for the transactions on the Platform using the existing authorized banking infrastructure and payment gateway networks. Further, by providing the payment facility on the Platform, EASYBUS is neither acting as a trustee, agent, or collaborator of banking organizations or payment gateway networks nor acting in a fiduciary capacity.

5.12 Any payment related issues, except when such issue is due to an error or fault in the Platform, shall be resolved between the User and the Payment Facilitator. EASYBUS shall not be responsible for any unauthorized use of the User’s Credit Card/ Debit Card/ Net Banking Payment while making payment of the Booking price in respect of a Booking. The User acknowledges that EASYBUS will not be liable for any damages, interests or claims etc. resulting from not processing a request for availing the Transportation Services by the User or any delay in processing such request for Transportation Services which is caused due to technical reasons and/or is beyond the control of EASYBUS.

5.13 If the Company has a reason to believe that any payment instructions made on the User’s Account have been fraudulently made, the Company will suspend and deny the User any access to his/her Account in order to investigate and report the suspicious activity. Such suspension will continue in effect till the conclusion of the investigation.

6. CANCELLATION POLICY

6.1 The User hereby agrees and acknowledges that the User may cancel the Booking request for a Trip through the Platform, at any point of time subject to a Cancellation Fee charged by EASYBUS and in accordance with the cancellation and refund policy of the Company as made available on the Platform.

6.2 For the purpose of Bookings requested and/or completed on the Platform or through the Authorised Channels, the Users may request for cancellation of the Bookings directly on the Platform through the call centers at EASYBUS or through the Authorised Channels who had made such Booking on behalf of the User, in accordance with the cancellation and refund policy and subject to deduction of the Cancellation Fee. The Users agree that in respect of any Booking which has been made through the Authorised Channels, it is the responsibility of the customer/User to (i) make himself/herself aware of the cancellation and refund policy of EASYBUS which is available to all users who access the Platform; and (ii) inquire about the cancellation and refund policy of EASYBUS from the Authorised Channels who a user had engaged for making Booking on behalf of such User/customer. The User hereby waives and releases EASYBUS from and against any claim that may be made by the customer/User on account of loss, cost and expenses suffered or incurred arising out of or in connection with the Cancellation Fee and cancellation and refund policy of EASYBUS, whether or not the user/customer has perused the same at the time of making Booking or placing the Booking request.

13.3 In addition to the cancellation and refund policy made available on the Platform which can be accessed by any User/customer who visits the Platform, the User is also intimated of the applicable terms of cancellation, refund, and Cancellation Fee at the time when the Booking is being made or canceled.

6.4 There could be exceptional circumstances beyond the control of the Company and the Third Party Operators such as Force Majeure Events because of the occurrence of which the Third Party Operators may be unable to honor the confirmed Bookings. If EASYBUS is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide an alternative to its User or refund the Booking Price after reasonable service charges, if supported and refunded by that respective Third-Party Operator. The User agrees that EASYBUS being a facilitator for the provision of the Platform for enabling a User to make Bookings for availing the Transportation Services offered by Third Party Operator shall not be responsible for any such circumstances and cancellations. The maximum liability of EASYBUS in such events will be to refund the Booking Price amount subject to receipt from the same from the Third-Party Operators.

6.5 In the event that the User fails to board the Bus from the pick-up point or any other point as specified in the Ticket for any reason whatsoever, including, inter alia, a delay on his/her part, EASYBUS would not be held liable to refund the Booking Price for the same.

6.6 EASYBUS shall provide a receipt of the Cancellation Fee, if any, payable by the User for every cancellation in terms of the clauses above for such cancellations. The User may raise a request for a copy of the invoices regarding such cancellation from the support page on the Platform. The Cancellation Fee shall be due and payable by the User at the time of cancellation and shall be recovered from the Booking Price paid by the User in respect of such Ticket.

6.7 EASYBUS will not entertain any change in the details or route for which the Ticket has been Booked, at the request of the User after Booking. However, EASYBUS may, in its sole discretion and subject to availability, provide changes in the Ticket details or routes subject to the User paying additional/alteration charges levied and payable in respect of such change/cancellation.

Cancellation Fee :

7. REFUNDS

7.1 Upon acceptance of a cancellation request or if the User is of the view that he/she has been wrongly charged in respect of any particular Booking for an amount in excess of the Booking Price and provided such excess amount has not been charged/debited for reasons attributable to the Payment Facilitator, then the User shall raise a refund request on the Platform, or thorough the Authorised Channels or through the support team of the Company, in accordance with the cancellation and refund policy of the Company. Where the Company determines that a refund request is valid, the refund amount of the Booking Price after and subject to the deceptions of the Cancellation Fee shall be credited back to the User’s wallet or bank accounts through which the payment was made or to the Authorised Channel through which the booking was made. The User expressly agrees and acknowledges that in case the Booking had been made by a customer/User through an Authorised Channels, the refunds (if any) will be made to the User through the Authorised Channel who had made the Booking on behalf of the User/customer and the User agrees that it will be the sole responsibility of the Authorised Channel to refund the amounts in respect of the canceled Booking to the User. The User hereby disclaims, waives, and releases the Company from and against any claim, liability, loss, or damage that may be suffered or incurred by the User on account of the User's inability to collect and recover such amount from the Authorised Channel and/or Authorised Channel’s failure to release the refund amount to the User.

7.2 In the event that the User has paid an amount in excess of the Booking Price or an amount has been deducted from the debit/credit card, net banking, wallet, etc. for reasons attributable to the Payment Facilitator or for lack of User authorization, the User agrees that refund of such amount any claims relating thereto shall be inter se between the User, Payment Facilitator and the bank and the Users hereby expressly releases the Company from any loss, claims, damages in respect of the same. However, even in such a scenario, the User shall be required to email support@easybus.co or contact EASYBUS on customer care and make a refund request to be placed by EASYBUS on behalf of the Customer to the Payment Facilitator and the bank clearly explaining the circumstances of such User’s refund request. The Company will make reasonable efforts to respond to and intimate the bank or the Payment Facilitator of such refund request at the earliest. Please note that EASYBUS will not be responsible for non-acceptance or delays which may be caused by any third parties such as banks or Payment Facilitators, who are responsible for facilitating such refund requests of the User.

7. DNC(DO NOT CALL) PROVISION

7.1 By entering the mobile numbers when registering for an account on EASYBUS, or getting notifications, the User gives consent to the company and its partners/vendors and sub-partners/sub-vendors to send alerts, contact details, promotional calls, and promotional messages to the registered mobile number entered by the user, irrespective of whether the same is on the DNC list or any other such database. If the user does not wish to receive these messages, the user must not submit their mobile number with EASYBUS.

8. INSURANCE

8.1 It is the customer’s duty to obtain adequate insurance coverage unless EasyBus specifically provides some particular service or deliverable. In no case shall EASYBUSBus consider any claims which emerge from such scenarios.

8.2 Insurance, if any is offered by EasyBus as part of the service, shall be as per the third-party insurance company’s terms and conditions. The user shall contact the insurance company directly and Easybus in no way shall be held liable in case of partial acceptance or denial of the claims by the insurance company.

8.3 EasyBus shall provide Travel Insurance as a value-added product and will be chargeable. Customers who wish to take insurance coverage may contact EasyBus at sales@easybus.co or may buy it from our website. The company does not provide insurance coverage and will not be responsible or legally liable for any accidents or mishaps. Customers who wish to cover themself from any liability or loss may purchase Insurance coverage from EasyBus or any third party. In this case, any liability, if any will be compensated by the Insurance company and any claims (if any)should directly be made to the Insurance company. EasyBus will not responsible for any dispute between the Insurance company and the User/Customer.

9. CUSTOMER RELATIONSHIP MANAGEMENT

9.1 All issues, opinions, suggestions, questions, and feedback while availing EASYBUS's Services shall be communicated to us through the following email address support@easybus.co. In case of a Trip booked on the Application, the User shall be required to rate the Trip after completion of the Trip. User hereby agrees to be fair, accurate, and non-disparaging while leaving comments, feedback, testimonials, or reviews on or about the Trips or Services, which the User must ensure are in accordance with the Applicable Laws.

9.2 Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing which, such issue will not be addressed. The User agrees and acknowledges that any and all issues/complaints/grievances a User have, must be communicated to EASYBUS only through the Platform or to the consumer helpdesk or grievance offices as stipulated in these Terms of Use of the Platform and not on any other third party platform/ social media channels.

9.3 The User shall be responsible and liable in respect of the wrongful allegation made and any issues posted on such other third-party platforms/social media. EASYBUS takes no liability for the inability to get back or respond to any complaints made or content posted by the User about EASYBUS on other channels.

9.4 EASYBUS shall endeavor to respond to User’s issues within 2 (two) working days of User’s reporting the same and endeavor to resolve it at the earliest possible. It is hereby clarified that issues are resolved on a severity basis, and certain issues may be resolved earlier than the others. However, EASYBUS shall not be liable for any damages or losses in the event the User is not satisfied with any such resolution.

10.) DISCLAIMERS, WAIVER & RELEASE

10.1 THE PLATFORM/SERVICE AND THE TRANSPORTATION SERVICES, INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PLATFORM, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EASYBUS DISCLAIMS ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION, ANY REPRESENTATION OR WARRANTY FOR ACCURACY, AVAILABILITY, CONTINUITY, UNINTERRUPTED ACCESS, TIMELINESS, SEQUENCE, QUALITY, PERFORMANCE, SECURITY, EFFICIENCY AND MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OR COMPLETENESS, EXCEPT OTHERWISE SPECIFIED IN WRITING.

10.2 IT IS HEREBY AGREED THAT EASYBUS ITSELF DOES NOT PROVIDE ALL TRANSPORTATION SERVICES. IT ALSO ACTS AS A DIGITAL INTERMEDIARY TO CONNECT THE USER WHO WISHES TO AVAIL OF THE TRANSPORTATION SERVICES OFFERED BY THE THIRD-PARTY OPERATORS LISTED ON THE PLATFORM BY MAKING A BOOKING IN RESPECT OF UNDERTAKING A TRIP FOR CARRIAGE/TRANSPORTATION OF THE USERS FROM ONE POINT TO ANOTHER IN A BUS. EASYBUS EXPRESSLY DISCLAIMS AND THE USER AGREES TO WAIVE ANY CLAIM AGAINST EASYBUS IN CONNECTION AND/OR RELATED TO THE ACTS, ACTIONS, OMISSIONS, BEHAVIOR, CONDUCT AND/ OR NEGLIGENCE, DEFAULTS, ACCIDENTS, TORT ON THE PART OF THE THIRD-PARTY OPERATOR, CO-PASSENGERS, OR DRIVERS, CONDUCTORS, HELPERS AND OTHER CREW OF THE BUSES OR IN RELATION TO THE PERFORMANCE OF THE TRANSPORTATION SERVICES.

10.3 THE PLATFORM IS ALSO AN INTERMEDIARY AND CAN NOT BE HELD LIABLE FOR ANY DISPUTE/CLAIM/DAMAGES THAT ARISE BETWEEN THE USER AND THE THIRD PARTY OPERATORS/THIRD PARTY ADVERTISERS IN RESPECT OF OR IN CONNECTION WITH THE PROVISION OR AVAILING OF THE SERVICES OR ANY PRODUCT OFFERINGS OFFERED/PROVIDED BY THIRD PARTY OPERATORS/ THIRD PARTY ADVERTISERS FOR WHATSOEVER REASON IT MAY BE.

10.4 WITHOUT PREJUDICE TO THE GENERALITY OF THE ABOVE, EASYBUS DOES NOT MAKE ANY REPRESENTATION OR WARRANTY IN RESPECT OF THE THIRD-PARTY SERVICE PROVIDERS, AUTHORISED CHANNELS, BUSES, THIRD-PARTY OPERATORS, AND THEIR DRIVERS, CONDUCTORS, HELPERS, AND OTHER CREW OF THE BUSES AS TO SPECIFICS (SUCH AS QUALITY, EFFICIENCY, STANDARD, FITNESS, VALUE, RELIABILITY ETC) OF THE SERVICES OFFERED BY THEM AND EASYBUS ACCEPTS NO LIABILITY FOR ANY ERRORS OR OMISSIONS THEREOF.

10.5 EASYBUS DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF THIRD-PARTY OPERATORS, AUTHORISED CHANNELS, OR ANY THIRD-PARTY ADVERTISERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THEIR SERVICES, OR PROVISION OF TRANSPORTATION SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU OR THE THIRD-PARTY ADVERTISERS.

10.6 EASYBUS DOES NOT WARRANT THAT: (I) THE PLATFORM WILL BE CONSTANTLY AVAILABLE, OR AVAILABLE AT ALL TIMES; OR (II) THE PLATFORM AND THE INFORMATION, CONTENT, MATERIALS, PRODUCT (INCLUDING SOFTWARE), OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO THE USER THROUGH THE PLATFORM; THEIR SERVERS; OR ELECTRONIC COMMUNICATION SENT FROM EASYBUS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; AND (III) NOTHING ON THE PLATFORM WILL CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND OR AN ENDORSEMENT BY EASYBUS FOR THE PRODUCTS AND SERVICE OFFERING OF ANY THIRD-PARTY SERVICE PROVIDER, INCLUDING BUT NOT LIMITED TO THIRD PARTY OPERATORS, AUTHORISED CHANNELS, COMPANIES POSTING ADVERTISEMENTS ON OR THROUGH THE PLATFORM OR ON ANY BUS.

10.7 TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, EASYBUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. EASYBUS DOES NOT WARRANT THAT THIS PLATFORM, ITS SERVERS, OR EMAIL SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.8 EASYBUS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS PLATFORM OR AVAILING OF THE TRANSPORTATION SERVICES OFFERED BY THIRD-PARTY OPERATORS ON THE PLATFORM OR ANY PRODUCTS AND SERVICE OFFERINGS MADE AVAILABLE BY THIRD-PARTY ADVERTISERS, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES

10.9 THE EXCHANGE OF INFORMATION, PROVISION/AVAILING OF TRANSPORTATION SERVICES OFFERED BY THIRD-PARTY OPERATORS OR THE SERVICES OF THE AUTHORISED CHANNELS FOR MAKING BOOKINGS IN RESPECT OF THE TRANSPORTATION SERVICES ON THE PLATFORM ON BEHALF OF THE USER, AVAILING OF THE PRODUCTS AND SERVICE OFFERING OF THE THIRD-PARTY SERVICE PROVIDER/THIRD PARTY ADVERTISERS; AND THE ENTIRE TRANSACTION BY AND BETWEEN THE THIRD PARTY OPERATOR/AUTHORISED CHANNELS/THIRD PARTY SERVICE PROVIDER/THIRD-PARTY ADVERTISERS AND USER IS A SEPARATE AND INDEPENDENT CONTRACT BETWEEN THEM, ARE DONE AT YOUR SOLE RISK, AND HENCE YOU AGREE THAT THE COMPANY SHALL BE IN NO EVENT LIABLE FOR ANY INJURY, LOSSES, CLAIM, DAMAGE OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH THEIR DEALING, INTERACTIONS, AND TRANSACTIONS.

10.10 THE USER SHALL NOT HAVE ANY PLEA, CLAIM OR DEMAND AGAINST THE COMPANY, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND AUTHORISED CHANNELS ETC. IN RESPECT OF ANY EXCHANGE OF INFORMATION, TRANSACTION, DEALING, AND PROVISION/AVAILING OF PRODUCT AND SERVICE OFFERING OF THIRD-PARTY OPERATORS/THIRD PARTY ADVERTISERS/AUTHORISED CHANNELS.

10.11 TRANSACTION BY AND BETWEEN THE THIRD PARTY OPERATORS/AUTHORISED CHANNELS AND USER. THE COMPANY WILL NOT BE DEEMED THE PROVIDER OF ANY TRANSPORTATION SERVICES OFFERED THROUGH THE PLATFORM, ANY SERVICES AVAILED TO USE/ACCESS THE PLATFORM FOR MAKING BOOKINGS FOR TRANSPORTATION SERVICES OFFERED ON THE PLATFORM, OR PURSUANT TO REGISTRATION OF A PERSON AS A USER WITH THE PLATFORM AND EXPRESSLY DISCLAIMS ALL LIABILITY IN RESPECT THEREOF.

10.12 IN THE EVENT OF ANY CLAIM OR DISPUTE BETWEEN THE THIRD PARTY OPERATOR AND THE USER REGARDING OR ARISING OUT OF OR IN CONNECTION WITH OBTAINING, SCHEDULING, BOOKING, AND/OR AVAILING THE TRANSPORTATION SERVICES OF THE THIRD PARTY OPERATORS FOR TRIPS TOWARDS THE BOOKING MADE THROUGH THE PLATFORM, BOTH THE USER AND THE THIRD PARTY OPERATORS HEREBY RELIEVES THE COMPANY AND AGREES TO INDEMNIFY THE COMPANY, ITS AFFILIATES, THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, AND AGENTS FROM ALL MANNER OF ACTIONS, CLAIMS OR DEMANDS AND FROM ANY AND ALL LOSSES (DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL), DAMAGES, COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, COURT COSTS, AND ATTORNEYS’ FEES) IN RESPECT OF SUCH CLAIM OR DISPUTE.

10.13 THE USERS EXPRESSLY UNDERSTAND AND AGREE THAT THE COMPANY DISCLAIMS ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT, OR ACTION BROUGHT BY THE USER OR ANY THIRD-PARTY IN RELATION TO ANY USE OF/AVAILING OF THE TRANSPORTATION SERVICES OFFERED/PROVIDED BY THE THIRD-PARTY OPERATOR OR AVAILING THE SERVICES AND PRODUCT OFFERINGS OF THE THIRD-PARTY ADVERTISERS; AND THE THIRD PARTY OPERATOR/THIRD PARTY ADVERTISERS AGREES TO INDEMNIFY, DEFEND AND HOLD THE COMPANY HARMLESS IN CONNECTION WITH ANY SUCH CLAIM.

10.14 THE USER EXPRESSLY UNDERSTANDS AND AGREES THAT THE COMPANY DISCLAIMS ANY LIABILITY WITH RESPECT TO ANY CLAIM, SUIT, OR ACTION BROUGHT BY A USER IN RESPECT OF AVAILING/PROVISION OF THE TRANSPORTATION SERVICES OFFERED BY THIRD-PARTY OPERATOR ON THE PLATFORM OR IN CONNECTION WITH PAYMENT FOR SERVICES AVAILED ON THE PLATFORM IN RESPECT OF MAKING BOOKINGS FOR THE SAME AND THE USER AGREES TO INDEMNIFY, DEFEND AND HOLD THE COMPANY HARMLESS IN CONNECTION WITH ANY SUCH CLAIM.

10.15 PLATFORM HAS TAKEN REASONABLE EFFORTS TO ENSURE THAT ALL INFORMATION PUBLISHED ON THE PLATFORM IS ACCURATE AT THE TIME OF POSTING; HOWEVER, THERE MAY BE ERRORS IN SUCH INFORMATION FOR WHICH WE SHALL HAVE NO LIABILITY. WE RESERVE THE RIGHT TO REMOVE OR ALTER ANY OF THE INFORMATION CONTAINED ON THE PLATFORM AT OUR SOLE DISCRETION.

10.16 ALL INTERACTION, COMMUNICATION, DEALING, OR TRANSACTION BETWEEN THE AUTHORISED CHANNELS/THIRD PARTY OPERATORS AND USERS IS A SEPARATE AND INDEPENDENT TRANSACTION BETWEEN THEM, WITHOUT ANY LIABILITY ACCRUING TO OR ON THE COMPANY FOR ANY MATTERS ARISING OUT OF OR IN RELATION TO THE SAME. EASYBUS DOES NOT HAVE ANY CONTROL OVER SUCH SERVICES, DEALINGS, AND TRANSACTIONS AND PLAYS NO DETERMINATIVE ROLE IN THE PERFORMANCE OF THE SAME AND HENCE DOES NOT BE LIABLE FOR THE OUTCOMES OF SUCH COMMUNICATION, INTERACTION, DEALINGS, AND TRANSACTIONS. THE PLATFORM DOES NOT ENDORSE ANY SPECIFIC THIRD-PARTY OPERATORS OR AUTHORISED CHANNELS NOR GUARANTEE THE QUALITY, SUFFICIENCY, COMPLETENESS, SAFETY, AND VALUE OF THE SERVICES TO BE PROVIDED BY SUCH THIRD-PARTY OPERATORS/AUTHORISED CHANNELS.

10.17 EXCEPT FOR EASYBUS'S LIMITED ROLE IN PROCESSING AND FACILITATING PAYMENTS THAT USER’S AUTHORIZE OR INITIATE ON THE PLATFORM, EASYBUS IS NOT INVOLVED IN ANY UNDERLYING TRANSACTION BETWEEN THE USER, THIRD-PARTY OPERATORS, AND THE PAYMENT FACILITATOR OR THE BANKING/FINANCIAL INSTITUTIONS.

10.18 THE AFORESAID, DISCLAIMERS, WAIVERS, RELEASES, LIMITATIONS, AND EXCLUSIONS WILL APPLY REGARDLESS OF WHETHER THE CAUSE OF ACTION OR THE LIABILITY ARISES IN LAWS, CONTRACT, TORT, OR OTHERWISE.